Frequently Asked Questions
The Packaging I am looking for is not available on your website. Can you make a specific or custom product?
Yes. Of course we can. Our packages on our website are aimed at simple traditional solutions that we produce every day and we have many more common formats and configurations in our library. We produce everything in house, including replicating/duplicating the media, so just talk to us about your product requirements and we can move forward from there. See our Bespoke Packaging Concepts page for more info on custom packaging.
I am a independent solo artist/ band/film maker etc. Can you press my CDs/DVDs/Blu-ray?
We would love to. We produce very small duplication quantities as well as the x1000s off replication CD productions and we produce them for everybody whether individuals or businesses. We particularly enjoy working with smaller independent bands and labels on the journey of a new release, sharing in the excitement and offering advise on formats, files and finishes.
Do I need to prove I own the data I am replicating/duplicating?
The responsibility of ownership is very firmly with you the customer. Please refer to article 13 in our Terms and Conditions.
I want to have a quantity of less than 300 CD units replicated rather than duplicated. Can you do this?
We can, but it proves to be an expensive process. Please get in touch to discuss.
Can you record my compositions/compile my data?
Unfortunately not - In most instances we only handle the manufacturing, the rest is up to you. For music you will need to source a recording, mixing and mastering service of your own. For data or audio-visual we expect finished data suitable for replication/duplication, though we may have avenues or recommendations for specialist things like DVD Authoring Services and the like, so please get in touch to see what our current capabilities are for such services.
Do you offer trade discounts?
We work with both B2C and B2B clients. If you consider yourself a trade customer, then please get in touch to discuss your requirements.
Are you a broker? Can we see our product being made?
No, we are not a broker, we are a manufacturer and yes, you can visit us. Though seeing your own product made live can be difficult to orchestrate as we operate a fast paced production floor.
We produce our own CD packaging, CD Replication Services and all our Duplication services from our plant located in High Wycombe, England. Some highly specialist processes may be executed off site, but in short, we are in control of your product from point of order to Delivery. We welcome requests to visit the plant, but please get in touch to make arrangements so we can dedicate the appropriate personnel to show you around.
I have more questions...
Great! Get in touch and we will do our very best to give you clear, helpful advice in realising your products full potential.
How to send us your files
We're going to need your files! There are many ways to send us your artwork and content, below you can find a brief guide as well as an upload link to our secure Dropbox folder.
Artwork
On each of our product pages you'll find the relevant spec sheet to help you design your artwork. All of our spec sheets are sized accurately so if you're using software such as Adobe Photoshop or Illustrator you just need to place our PDF onto one layer and then design your artwork on the layer above.
If you need our help please get in touch. We have a dedicated artwork team that are happy to advise and help wherever possible. If you get it right it makes their job much easier! You can call during normal office hours on 01494 536646 or send an e-mail to info@alpha-duplication.com and we'll respond as soon as possible.
If your artwork has already been designed using someone else's template or spec sheet don't worry. Send it over to us to check, there's every chance we'll be able to use it.
Remember, for best results when printing your files should be 300dpi and CMYK. Once ready we can accept most standard file types but usually we work with Press Quality PDF files. Again, if you have something else we're happy to take a look.
Masters
Physical Master Discs
You can send us a physical master if preferred. Please be sure to put a note in the package stating who sent it and the title of the CD/DVD - you be amazed at how many discs we're sent without this information! Please use a card mailer or padded envelope and post your master(s) to:
Alpha Duplication Ltd
Unit 2 Halifax Road
Cressex Business Park
High Wycombe
Bucks
HP12 3SD
Audio CDs
If you'd rather upload your master then we can accept a DDP/DDPi image or individual .wav .mp3 or .aiff files. Your audio files should be 44.1KHz 16bit Stereo.
If you send us individual files we'll compile a disc master for you based on the information you supply. So please number your tracks in the correct order. Generally we don't add a 2 second gap between tracks unless you request this.
If you have ISRC codes and CD Text that need to be added please submit these in a text or spreadsheet file.
Once compiled we'll send you a PQ sheet to check before we proceed. On request we can send you a DDP and our DDP player so that you can double check the final CD before we begin production.
Data CDs
For data CDs you can send us an .iso image file of the disc. There are many other disc image file formats available and we can probably use them too. If you need help making an .iso file please get in touch.
In some cases you can just send us the files and we can compile the data master for you. Again, just ask.
DVDs
For DVDs we can also accept .iso files, a DDP image or you can send us the VIDEO_TS folder (and contents) from your disc.
Other ways to send your files
In addition to the above there are many file transfer applications available. We recommend wetransfer for it's simplicity or if you prefer we can give you access to our ftp site. Please get in touch.
